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Frequently Asked Questions

About Us

Who are we?

Weโ€™re an online store dedicated to providing high-quality products with excellent service. Our primary focus is menswear from top designer brands, ensuring that every piece we offer is 100% authentic and meets the highest standards of style and craftsmanship.

How do we source our products?

We collaborate directly with designers who provide us with merchandise at competitive prices. This allows us to pass the savings on to you, ensuring you receive genuine, high-quality products at the best possible value.

Ordering

Can I cancel my order?

Yes. You can request a cancellation within the first four hours after placing your order. If your order hasnโ€™t been processed for shipping yet, we may still be able to cancel it upon your request.

Once an order has been shipped, however, weโ€™re unable to cancel or modify it. If you need assistance, please reach out to us at info@arvon.co.

What if I want to speak to someone?

If youโ€™d like to speak directly with someone from our team, please email us at info@arvon.co.

Weโ€™ll respond promptly and can arrange a call or provide further assistance as needed. Our goal is to ensure your shopping experience is as smooth and personal as possible.

Shipping

What countries do you ship to?

We ship worldwide, with the exception of a few restricted countries. If youโ€™re unsure whether we can deliver to your location, please email us at info@arvon.co for clarification.

How long will it take to receive my order?

We typically dispatch orders within 2โ€“3 business days, and once shipped, delivery usually takes 5โ€“8 business days. Please note that during peak periods, it may take up to 2 additional days for your order to arrive.

Returns and Refunds

How do I return a product?

If you need to return an item, please contact us at info@arvon.co within 14 days of receiving your order. Weโ€™ll guide you through the process and provide a return shipping address. Remember that returned items must be in new or slightly used condition, and custom items are only returnable if they arrive damaged or defective.

How long will it take to receive my refund?

Refunds are typically processed within 7โ€“10 business days after we receive and inspect your returned item. If you have any questions about the status of your refund, feel free to email us at info@arvon.co.

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