Frequently Asked Questions
About Us
Who are we?
Who are we?
Weโre an online store dedicated to providing high-quality products with excellent service. Our primary focus is menswear from top designer brands, ensuring that every piece we offer is 100% authentic and meets the highest standards of style and craftsmanship.
How do we source our products?
How do we source our products?
We collaborate directly with designers who provide us with merchandise at competitive prices. This allows us to pass the savings on to you, ensuring you receive genuine, high-quality products at the best possible value.
Ordering
Can I cancel my order?
Can I cancel my order?
Yes. You can request a cancellation within the first four hours after placing your order. If your order hasnโt been processed for shipping yet, we may still be able to cancel it upon your request.
Once an order has been shipped, however, weโre unable to cancel or modify it. If you need assistance, please reach out to us at info@arvon.co.
What if I want to speak to someone?
What if I want to speak to someone?
If youโd like to speak directly with someone from our team, please email us at info@arvon.co.
Weโll respond promptly and can arrange a call or provide further assistance as needed. Our goal is to ensure your shopping experience is as smooth and personal as possible.
Shipping
What countries do you ship to?
What countries do you ship to?
We ship worldwide, with the exception of a few restricted countries. If youโre unsure whether we can deliver to your location, please email us at info@arvon.co for clarification.
How long will it take to receive my order?
How long will it take to receive my order?
We typically dispatch orders within 2โ3 business days, and once shipped, delivery usually takes 5โ8 business days. Please note that during peak periods, it may take up to 2 additional days for your order to arrive.
Returns and Refunds
How do I return a product?
How do I return a product?
If you need to return an item, please contact us at info@arvon.co within 14 days of receiving your order. Weโll guide you through the process and provide a return shipping address. Remember that returned items must be in new or slightly used condition, and custom items are only returnable if they arrive damaged or defective.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are typically processed within 7โ10 business days after we receive and inspect your returned item. If you have any questions about the status of your refund, feel free to email us at info@arvon.co.